Figure 1.
Magic Quadrant for ECM, 2005
Source: Gartner (October 2005)
During 2005, the content management market has continued its transition from a best-of-breed focus to more-mature, fully integrated enterprise content management (ECM) suites. ECM continues to evolve with additional functional components, new stack vendor entrants and consolidation of niche vendors. Many vendors still rely heavily on their legacy strengths in such areas as document management, imaging and Web content management (WCM), and have not successfully penetrated the market as ECM suite players.
Acquisition remains the quickest path to rounding out an ECM suite. As vendors augment their ECM functionality, mergers and acquisitions will continue. One of the reasons for this is that, strategically, clients are looking for vendors that can offer leadership in all of the ECM component areas, even though, tactically, they still may be buying best-of-breed solutions on a departmental basis.
Despite the relative maturity of many of the core ECM components, the products still have limitations. One such gap is the need for a product that fulfills the requirements of the average information worker for desktop content management. With less functionality (typically core document library services and simple workflow) and a lower price point than the traditional ECM products, basic content services (BCS) is a market segment into which the big infrastructure vendors (such as Microsoft, IBM and Oracle) are putting a great deal of marketing and development effort. These vendors, along with Xerox, are bringing low-cost ECM functionality within the price range of small and midsize businesses (SMBs), as well as delivering a basic tool priced for enterprise deployment. This development presents a significant challenge to the established ECM players, which need to clearly articulate their value propositions and vertical process focus.
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